Refund & Cancellation Policy (International)

Projects and fixed-price services

• Cancelled before work starts: full refund of the amount paid, minus any third-party costs you approved that were already incurred (for example a domain purchase).
• Cancelled after work starts: work completed under the milestones in your scope is not refundable; the remaining amount is refunded.
• After delivery: revisions are provided as stated in your scope. Delivered and approved work is not refundable.

Digital Care (monthly)

You can cancel with the notice period stated in your agreement. The current month is not refundable; billing stops from the next month.

How refunds are paid

Approved refunds are sent to the original payment method within 7–10 working days of approval. The amount you receive may differ slightly where your bank or payment provider applies its own fees or currency conversion.

Problems and disputes

If something isn't right, please email us first with your project or invoice reference. Most issues can be resolved quickly, and we'll respond within 24 hours on working days.

Contact

onlinedesk120@gmail.com