MoodilyYour accounts stay yours
Profiles, ad accounts, analytics and domains stay in your name. We work through manager or delegated access and never ask for your passwords. You can remove our access at any time.
Process
How a project works
Ten clear steps, the same every time. Nothing starts without a written scope you've approved.
Steps
- 1
Tell us what you need
Send a short request with your goal, timeline and budget range.
- 2
We review the journey
We look at your current website, profiles and contact path before suggesting anything.
- 3
Receive a written scope
Deliverables, exclusions, revisions, timeline, price and what you provide.
- 4
Approve the project
Nothing starts until you approve the scope in writing.
- 5
Pay the deposit
Work begins once the deposit is confirmed.
- 6
Build
AI-assisted drafts, reviewed by a person before you see them.
- 7
Review
You review at agreed points, within the included revision rounds.
- 8
Final payment
The balance is due before final handover.
- 9
Handover
Files, access in your name and a short guide to keep things running.
- 10
Optional ongoing support
Digital Care, if you'd like steady improvements afterwards.
The rules we work by
Revisions are defined
Each service includes a set number of revision rounds. One round is a single, consolidated set of changes. New requirements are quoted separately.
Timelines start with inputs
Typical timelines begin once we have complete information, assets and access. Platform verification can extend the final go-live date.
Ownership on full payment
Final deliverables are yours once the project is paid in full. We keep our own templates, tools and methods, and show your work only with your written permission.
What we need from you
Your side
- One person who can approve decisions
- Access to the accounts in scope, in your name
- Content, photos and facts we can't invent
- Feedback within the agreed review window
What delays a project
- Missing access or content
- Approvals that take longer than agreed
- Changes to scope after approval
- Platform reviews outside our control
Frequently Asked Questions
Who owns the accounts and files?
You do. Profiles, ad accounts, analytics and domains stay in your name; we work through delegated or manager access. Final deliverables are yours once the project is paid in full.
Why don't you need my passwords?
Google, Meta and most platforms let you grant access without sharing a password. That keeps you in control, and you can remove our access at any time.
What counts as a revision round?
One round is a single, consolidated set of changes sent together. Each service includes a fixed number of rounds; new requirements or out-of-scope changes are quoted separately.
What delays a project?
Usually missing content or access, approvals that take longer than agreed, or platform verification. We'll flag anything that affects the timeline early.
Tell us what your customers need to understand.
Describe your business and what you need. You'll get questions or a written scope back, usually within 24 hours on working days.
Not sure where to start? A Digital Journey Audit reviews your current path from search to enquiry.